In addition to new product manufacturing capabilities, RiverSide provides comprehensive field service including circuit board assembly screening, repair, and upgrade. Our field service goal is to provide fast, flexible, and responsive assistance to our Customers before, during, and after the sale. RiverSide Customers feel comfortable in knowing that the end of the sale is not the end of the partnership. We provide our Customers service options designed to support their Customers - even after a product has gone end-of-life.
- Field return screening & failure analysis
- Final product packaging
~ other items as required
- "Drop Ship" direct to end-Customer
- Data collection
~ relational database
~ detailed board history
~ detailed defect/upgrade data
~ component replacement history
Service Report Sample
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